Returns & Exchanges

At Exclusive Scents, we want you to be completely satisfied with your luxury fragrance experience. If you are not entirely happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

1

Initiate Your Request

Contact our concierge team via email with your order number and reason for return to receive a pre-paid shipping label and Return Authorization Number.

2

Prepare the Package

Carefully pack your items in their original luxury boxing and shipping carton to ensure the fragile glass bottles are protected during transit.

3

Ship the Item

Affix the provided shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for your records.

4

Quality Inspection & Refund

Once our specialists verify the condition of the returned fragrance, a full refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing