Frequently Asked Questions

Discover everything you need to know about your luxury fragrance journey.

Are your fragrances 100% authentic?

Yes, every fragrance sold at Exclusive Scents is sourced directly from authorized distributors or the perfume houses themselves. We guarantee the authenticity of every bottle in our collection.

How should I store my perfume to ensure it lasts?

To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in bathrooms, as temperature fluctuations can break down the essential oils.

What is your return policy for opened fragrances?

Due to the personal nature of beauty products, we can only accept returns on items that are unopened and in their original heat-shrunk plastic wrap. We recommend purchasing a sample size before committing to a full bottle.

How long does shipping typically take?

Orders are processed within 24-48 hours. Standard domestic shipping usually takes 3-7 business days, depending on your location. You will receive a tracking number as soon as your order ships.

Do you offer international shipping?

Currently, we ship to over 20 countries. Please note that since perfumes are classified as flammable liquids, they must be shipped via specialized ground or sea freight, which may result in longer delivery times for international orders.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.